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Frequently Asked Questions

  • When do you charge a gap fee, and when do you bulk-bill?

    Old Linton prioritises quality. In order to maintain our high standard of care, it has become necessary to charge a gap fee. For a standard appointment lasting up to 15 minutes, we charge a gap fee of $40. For long appointments (up to 30 minutes), the out-of-pocket cost is $80. For appointments lasting over 30 minutes, the out-of-pocket cost increases. Please talk to our staff to learn more.


    There is no gap fee for DVA card holders, recall appointments (for example, following up on test results), and children and young people under sixteen years of age.


  • How to make an appointment?

    You can make an appointment online via our online booking system, HotDoc. You are also most welcome to ring the Practice reception and make an appointment over the phone.   


    BOOK APPOINTMENT

  • Can I walk in without an appointment?

    You can come in without an appointment, but please be mindful that it may take some time to see you. We will be pleased to fit you in with the first available doctor. If you have presented with a medical emergency, then you will of course be attended to as a priority.

  • What if I need to cancel my appointment?

    There is no cancellation fee if you need to cancel your appointment. We understand that sometimes life gets in the way. We just ask that you provide us with as much notice as possible, so that the appointment can be offered to others.

  • Are there some medications that you don't prescribe?

    Except for cancer and palliative care, our practice is now transitioning towards no longer prescribing medicines like opioid pain relief or sedating drugs:

    • At your first appointment
    • Without a proper assessment
    • Over the long term (we will guide you toward safer and better options).
  • I have cold and flu like symptoms – can I still make an appointment with you?

    In the context of the ongoing COVID-19 pandemic, if you have cold and flu-like symptoms, we recommend that you make a telehealth appointment with us. This is necessary both for the safety of our patient base, and our staff.


    If you start to have symptoms of a respiratory infection, taking a COVID-19 test is always recommended (click here to see the list of symptoms). If you have been a close or casual contact of a person with COVID-19, please book a telehealth appointment with us instead of an in-person appointment. If you must present to the surgery with cold and flu-like symptoms, please wear a mask. 

    If you are unsure about whether or not you should book for an in-person appointment or a telehealth appointment, you are very welcome to ring the Practice reception and talk it through with us.


  • Are we providing covid vaccinations?

    We strongly recommend that our patients be vaccinated! With some notice, we can help to vaccinate you. If you are interested in being vaccinated against COVID-19, please ring our Practice so that we can arrange a time that suits you. We usually set aside one day per month to deliver COVID-19 vaccinations. We try to arrange vaccination appointments for the same day so that we can minimise vaccine waste. 

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